Frequently Asked Questions

Your computer's webcam and microphone can only be accessed by one program at a time. If you're video chatting on Skype or Zoom, for example, you won't be able to simultaneously use AEYONS for a live 1-to-1 session or webinar. To use your webcam and microphone with Aeyons, you first need to close the application that's currently using it. In most cases, you can complete the first step below and the interference will stop. 

1. Close all open apps 

If you're experiencing a software conflict with your webcam or microphone, it's possible the device is being used by an application. Close all open applications on your computer, including those that are running in the background. Some common culprits of webcam troubles are Skype or the software that comes with the webcam – if this software is running, the webcam or microphone might not work in other apps. Once all programs are closed, try accessing your webcam or microphone via one application at a time. 

2. Restart your device 

Restarting your device is one of the most basic and efficient methods for clearing conflicts and removing error causes. When your device reloads the operating system, it will only be using the core system applications and whatever you've instructed it to run on startup. If you experience the same issue after restart, it is possible the cause is an application running at startup. Check through your running applications to find anything that might be using the webcam. 

3. Disconnect the device 

Sometimes there's no rhyme or reason for particular bugs or glitches on a computer. As applications open and close, pieces of functionality get suspended in memory or forget to turn themselves off. If you have an external webcam or mic, disconnecting it from your computer removes it from the system completely, forcing any programs accessing it to stop and letting you start from scratch.  

Reconnect the webcam after a few seconds to see if a quick disconnect was all you needed. If you have an internal webcam, disable the device through Windows Device Manager by right-clicking it and selecting ‘Disable’, and then right-clicking again and selecting ‘Enable’. This has the same effect as disconnecting and reconnecting an external webcam. 

One of the most common causes of hardware and peripheral problems is outdated drivers, so you may need to update the drivers for your webcam. Drivers are small pieces of software that tell your operating system how to interact with the various computer components. Visit the official website of your webcam or microphone's manufacturer and download the most recent drivers for your particular models. Updating drivers sometimes resolves otherwise unexplainable hardware issues. Even internal webcams require device drivers; consult your product documentation to learn the manufacturer of the webcam so that you can find its drivers. 

The Aeyons system is accessible across all browsers. However, if you wish to present webinars or live 1-to-1 sessions, you will need to be using either Chrome or Firefox browsers to get those features to function correctly.

RECOMMENDED INTERNET SPEEDS FOR LIVE 1-TO-1S AND WEBINARS 

We recommend a minimum dedicated 350kb/s down per downloaded stream, as well as 350kb/s up per uploaded stream to maintain a stable video connection.

Video quality dynamically adjusts based on the strength of a user's network connectivity. This is done by the user sending feedback packets to the host that say "My network quality is at 'x' level. Please adjust your published video bit-rate to accommodate my current bandwidth". The faster and more stable a user's broadband connection is, the better the video quality it will request.

This mechanism works well until a certain point. If a user's bandwidth drops below a certain threshold, or if a Host has very little bandwidth to upload video, behavior can be unpredictable. Video may be choppy, audio may have artifacts, and the connection could be dropped.

You can go to https://www.speedcheck.org/ to run a quick test of your internet speed.

For various resolutions and quality combinations, download our PDF guide: CLICK HERE

You are able to perform screen sharing in both the webinar and 1-to-1 live video sessions. AEYONS gives you the ability to show any content to your audience. You can choose whether to share your entire screen or only a single window. 

You are also able to record webinars and 1-to-1 sessions and add the recordings to your video on demand library powered by AEYONS. 

In a 1-to-1 session, at the bottom of your session screen, you will see a "Record" button. Simply click this to begin recording your session. You also have the ability to turn on or off the recording share functionality. This gives you the ability to instantly share the recording with your client or block the recording functionality from your client. 

In a webinar, AEYONS provides a “Start Recording” button at the top of the Webinar App, that you can use to partially or fully record your webinar.  

When your webinars or sessions are over, you may easily access your recordings from your AEYONS Management Page and add them to your Video on Demand library powered by AEYONS, with one single click. AEYONS lets you personalize the recording just like any other video you add to your video library. This is how you and your audience can benefit from a webinar or session, even after it took place.

Your computer's webcam and microphone can only be accessed by one program at a time. If you're video chatting on Skype, for example, you won't be able to simultaneously use AEYONS for a live 1-to-1 session or webinar. To use your webcam and microphone with AEYONS, you first need to close off access from the application that's currently using it. 

In most cases, you can complete the first step below and the interference will stop.

CLOSE ALL OPEN APPS

If you're experiencing a software conflict with your webcam or microphone, it's possible the device is being used by an application without your knowledge. Close all open applications on your computer, including those that are running in the background. Some common culprits of webcam troubles are Skype or the software that comes with the webcam -- if this software is running, the webcam or microphone might not work in other apps. Once all programs are closed, try accessing your webcam or microphone via one application at a time.

RESTART YOUR DEVICE

Restarting your device is one of the most basic and efficient methods for clearing out conflicts and removing possible error causes. When your device reloads the operating system, it will only be using the core system applications and whatever you've instructed it to run on startup. If you experience the same issue after restart, it is possible the cause is an application running at startup. Check through your running applications to find anything that might be using the webcam.

DISCONNECT THE DEVICE

Sometimes there's no rhyme or reason to particular bugs or glitches on a computer. As applications open and close, pieces of functionality get suspended in memory or forget to turn themselves off. If you have an external webcam or mic, disconnecting it from your computer removes it from the system completely, forcing any programs accessing it to stop and letting you start from scratch. Reconnect the webcam after a few seconds to see if a quick disconnect was all you needed. If you have an internal webcam, disable the device through Windows Device Manager by right-clicking it and selecting "Disable," and then right-clicking again and selecting "Enable." This has the same effect as disconnecting and reconnecting an external webcam.

In some cases, you may also have to update the drivers for your webcam.

One of the most common causes of hardware and peripheral problems is outdated drivers. Drivers are small pieces of software that tell your operating system how to interact with the various computer components. Visit the official website of your webcam or microphone's manufacturer and download the most recent drivers for your particular model of webcam or microphone. Updating drivers sometimes resolves otherwise unexplainable hardware issues. Even internal webcams require device drivers; consult your product documentation to learn the manufacturer of the webcam so that you can find its drivers.

Aeyons is a safe and secure online music education platform that makes it easy to find world-class musicians and music industry experts, book and pay for lessons, and progress through to professional level. On Aeyons, students can learn instruments, singing, stage lighting and much, much more! Learn more (link to About page) 

Your videos on demand can be viewed on all devices. The Aeyons Management System and your Aeyons site are both mobile friendly. Your clients can attend live 1-to-1 sessions and webinar/group classes via any Apple or Android mobile device. 

The Aeyons support team is just an email away, and can quickly help out on issues ranging from technical questions to student concerns. 

No. You are in charge of your schedule and can adjust it to suit your availability.  

Students from around the world turn to the musicians and music industry professionals on Aeyons because they want to learn from the best. Their aims are high and they know, with the right guidance, that they too can look forward to professional music careers. Students take lessons in everything from guitar, drums and keyboards, to lighting design and stage production. 

The Aeyons online tuition platform is designed for excellence and makes it easy and convenient to guide and share your knowhow with the next generation of music pros. Aeyons’ on-board music artists (200 and growing) hail from around the world and are all successful professional musicians and music industry experts. One the Aeyons platform, you can book lessons with students according to your schedule and availability, record sessions, give webinars, share your screen, and more. Most importantly, the audio-visual excellence on the Aeyons music education platform enables you to provide a learning experience as rewarding for you as it is for students. 

Aeyons offers an unrivalled music education platform of audio-visual excellence. The Aeyons real-time learning experience is designed to deliver the same rewarding experience as students receive in-person lessons, but students aren’t limited to the musicians and music industry experts in their geographic area. With Aeyons, students have access to professional-level music artists across the globe. 

Taking one-on-one lessons with the Aeyons community of world-class music professionals is an effective and enjoyable way to master your chosen craft. Real-time learning sessions can be recorded, screens can be shared, and talent can be recognised and rewarded as progress is made – all without leaving home. 

The Aeyons music education platform makes it easy to book, pay for and take one-on-one lessons in real-time online – safely and securely. Head to Find a Music Artist and do a search based on what you want to learn and where you want to go. From there, you can book your first lesson! 

The Aeyons music education platform makes it easy to book, pay for and take one-on-one lessons in real-time online – safely and securely. Head to Find a Music Artist and do a search based on what you want to learn and where you want to go. From there, you can book your first lesson! 

Students can do either, but often commit for regular lessons over the long-term. You can work with individual students on a schedule that suits both of you, and you decide how many students you have the time to take on. 

Joining our global community of world-class musicians and music industry experts is easy. Head to Apply to Teach to enter your details and experience. After Aeyons has approved your application, you can then use the Aeyons music education platform to book and deliver one-on-one lessons, webinars and more. 

Aeyons Classical is part of Aeyons, a purposed-designed music education platform for students of all ages, located all over the world. Aeyons Classical specialises in orchestral instruments, voice and piano. Learn more (link to About page) 

The Aeyons  community of professional-level musicians and music industry experts offer lessons in everything from guitar and drumming to lighting design and music production. Find a music artist (link to this page) based on your instrument of interest or specialty of choice, then book a lesson. 

Aeyons’ real-time, one-to-one lessons cost no more than being in the home or studio of the master musician or industry artist – without the transport costs to get there. The tuition and career mentoring students receive from Aeyons music artists is world class. Costs per lesson start at $50 USD per hour

The Aeyons online music education platform is online, making it possible for students everywhere to learn from their music heroes and top industry experts. There are more than 200 master-level music artists guiding students in 20-plus countries on Aeyons, sharing real-world knowhow in real-time lessons.